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Tidbits from ESCO: Be the WOW factor

Ever consider being that teammate that delivers exceptional performance at work? Or knocking the socks off your teammates, customers or your superiors?

Be the WOW factor noun | Informal: a quality or feature that is extremely impressive

Understanding people

Listen and seek to understand what people are seeking. People won’t always remember what you say or do, but they will remember how you make them feel.


Provide solutions Not everything that is faced can be changed. But nothing can be changed until it is faced.


Attention to details It is the little things that matter.


Dare to go against the norm Try to do things a little differently for an unexpected result. ​

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