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Business Development Manager, Maintenance & Services


The Responsibilities


  • Manage and grow maintenance accounts for existing clients

  • Identify target customers, analyze their business needs and generate appropriate recommendation or proposal of our services to meet their needs

  • Once proposal is successful, he or she has the responsibility to see through implementation of the proposal and/or plan

  • Responsible for periodical business review (include payment collection) with customers for the existing business and constantly explore new area of opportunity

  • To actively contribute to the growth of existing clients and the generation of new businesses

  • Review and assess customer service contracts

  • Market research on emerging technologies and review our range of service offerings

  • Collaborate with cross-functional teams on service delivery

  • Maintain strong customer relationships

  • Liaise with company management to support and implement growth strategies

The Pre-Requisite

  • The ability to really listen to customers

  • Candidate must possess at least Diploma or equivalent in any field

  • Minimally two years of experience in the AV/IT industry

  • In-depth knowledge of customer service principles and practices

  • Proficiency in MS Office applications

  • Self-driven, persistent and highly motivated

  • Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

  • Ability to speak and write good English

  • Positive attitude and incredible work ethics


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