Business Development Manager, Maintenance & Services
 

 

The Responsibilities

 

• Manage and grow maintenance accounts for existing clients

• Identify target customers, analyze their business needs and generate appropriate recommendation or proposal of our services to meet their needs

• Once proposal is successful, he or she has the responsibility to see through implementation of the proposal and/or plan

• Responsible for periodical business review (include payment collection) with customers for the existing business and constantly explore new area of opportunity

• To actively contribute to the growth of existing clients and the generation of new businesses

• Review and assess customer service contracts

• Market research on emerging technologies and review our range of service offerings

• Collaborate with cross-functional teams on service delivery

• Maintain strong customer relationships

• Liaise with company management to support and implement growth strategies

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The Pre-Requisite
 

• The ability to really listen to customers

• Candidate must possess at least Diploma or equivalent in any field

• Minimally two years of experience in the AV/IT industry

• In-depth knowledge of customer service principles and practices

• Proficiency in MS Office applications

• Self-driven, persistent and highly motivated

• Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

• Ability to speak and write good English

• Positive attitude and incredible work ethics