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Why is Interoperability important in all video conferencing solutions?

Have you ever been caught in a situation where you encountered difficulties in trying to communicate with external parties through video conference? And often, it’s due to software incompatibility. This type of scenario though undesirable and disruptive; is all too common. Organizations need to be equipped with communication and collaboration tools that not only contribute to the organization growth but to create an environment for ideas and discussions to flourish. And interoperability is the answer.

Interoperability is the ability to access, exchange, integrate and cooperatively use data in a coordinated manner, within and across organizational, regional and national boundaries of various different information systems, devices and applications. When it comes to video conferencing, interoperability describes a solution's ability to send and receive video, audio and presentation data with other solutions, regardless of which manufacturer created them, without disrupting the conference call. Here are the 3 reasons why interoperable video conferencing solution is quintessential:

1) Improve Collaboration

In a study conducted by Erin Wolfe in 2019, 41% of video conference users have difficulties in communicating with external vendors due to the incompatibility of software. Technology should not be a hindrance for important conversations and communication. By investing in an interoperable solution, inefficiencies in communication ca be eliminated, thus saving valuable resources like time and costs.

2) Reduce time wasted on learning a new tool

Having to learn a new tool and customizing the tool can be time-consuming. Cloud-based video conferencing solutions are easy to use but the better way is to find a solution that can play well with older tools as well as newer tools. With an interoperable solution, you won't have to worry about investing in new tools because everything is already seamlessly integrated, and you don’t have to figure you way around a new solution each time.

3) Increase Flexibility

By just having an internal stand -alone solution, it can limit the flexibility for connecting with external vendors, customers and partners. Video conferencing solutions that prioritize interoperability gives you the flexibility to connect to clients outside and also utilize the advantages and benefits of video conferencing fully.

All in all, interoperability is important in the video conferencing world as it helps to broaden the adoption of unified communications & also enhances the end-user experience. We are set to see more and more communication platforms being open to others and raising ahead to make their customer’s investments worthwhile.

At ESCO, we can equip ourselves with the know-how of designing and implementing the right video conferencing solutions based on your unique requirements and at the same time ensuring they are ubiquitous.

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